Support
obserae is in alpha, and feedback genuinely shapes it — questions, bug reports and suggestions are all welcome. This page explains where to get help and what to expect.
Before you reach out
A quick check often answers it faster than a round-trip:
- The documentation — start with the README, then the relevant page: Installation, Configuring Exporters, Operations & troubleshooting, or the Configuration reference.
- Common gotchas — the login loop over plain HTTP and the NetFlow v9 /
IPFIX template warm-up (flows visible in
tcpdumpbut the counter stays at 0) are documented in Installation and Configuring Exporters. - Existing issues — search the issue tracker; your question may already be answered.
Reporting a bug or requesting a feature
Open an issue: https://github.com/spartan-conseil/obserae/issues.
To get a useful answer quickly, please include:
- the version (GUI footer, or
obserae-cli --socket <path> status); - how you installed it (Docker image or release tarball) and your OS / CPU
(
amd64orarm64); - a minimal config snippet and the daemon logs around the problem;
- steps to reproduce, and what you expected to happen instead.
obserae does not accept code contributions (see CONTRIBUTING), but issues — bugs and ideas alike — are exactly what helps.
Reporting a security issue
Please do not open a public issue for a vulnerability. Email
security@spartan-conseil.fr with [SECURITY] in the subject and give us a
reasonable window to fix it before any public disclosure.
What support to expect
- Free / alpha — best-effort help through GitHub issues, with no service-level guarantee (EULA art. 8). obserae is built by a small shop, so please be patient.
- Commercial licence — technical support, priority fixes, SLAs and custom development are part of a commercial agreement. See Licensing & transparency or write to licensing@spartan-conseil.fr.
Licensing & source access
Questions about who pays, commercial use, or source access for security review are answered in Licensing & transparency (licensing@spartan-conseil.fr).