obserae by spartan‑conseil
About

Support

obserae is in beta and running in production at early-adopter sites, and feedback genuinely shapes it — questions, bug reports and suggestions are all welcome. This page explains where to get help and what to expect.

Before you reach out

A quick check often answers it faster than a round-trip:

  • The documentation — the full guides live at obserae.com: start with Installation, then Configuring Exporters, Operations & troubleshooting, and the Configuration reference.
  • Common gotchas — the login loop over plain HTTP and the NetFlow v9 / IPFIX template warm-up (flows visible in tcpdump but the counter stays at 0) are documented in Installation and Configuring Exporters.
  • Support — if the documentation does not answer the question, write to support@spartan-conseil.fr.

Reporting a bug or requesting a feature

Email support@spartan-conseil.fr.

To get a useful answer quickly, please include:

  • the version (GUI footer, or obserae-cli --socket <path> status);
  • how you installed it (Docker image or release tarball) and your OS / CPU (amd64 or arm64);
  • a minimal config snippet and the daemon logs around the problem;
  • steps to reproduce, and what you expected to happen instead.

obserae does not accept code contributions (see CONTRIBUTING), but issues — bugs and ideas alike — are exactly what helps.

Reporting a security issue

Please do not open a public issue for a vulnerability. Email security@spartan-conseil.fr with [SECURITY] in the subject and give us a reasonable window to fix it before any public disclosure.

Licenses and services are separate

A license grants software usage rights only. No license includes support, an SLA, priority fixes, consulting, custom development, or any other service.

The email addresses on this page are contact channels, not a support entitlement. Replies are provided on a best-effort basis and create no service commitment. Any service commitment, if offered, requires a separate written services agreement and does not form part of a Community, Business, Business+ or Enterprise license. See Licensing & transparency or write to licensing@spartan-conseil.fr.

Licensing & source access

Questions about who pays, commercial use, or source access for security review are answered in Licensing & transparency (licensing@spartan-conseil.fr).